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Frequently asked questions
Strategy, accounts, billing, payment, downloads and account recovery.
What exactly does YI GOLD do?
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It is an adaptive trading strategy focused solely on gold. It reads the prevailing market state across trend, volatility, momentum and risk, and adjusts its behaviour accordingly rather than assuming one set of conditions persists.
How many trading accounts can I bind?
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Exactly as many as your subscription covers. The user centre always shows current usage, for example 4 / 7, and you can add seats at any time by paying only the pro-rata difference for the remaining period.
Which platforms are supported?
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MetaTrader 4 and MetaTrader 5. Both can be used inside a single subscription, and the download page offers builds matching your interface language.
How do I pay?
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Payment is made in USDT on the TRC20 network. Each invoice shows the exact amount and the deposit address, and the subscription is activated automatically once the transfer reaches the required number of confirmations.
I forgot my password. Can I reset it myself?
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Self-service password recovery is not offered. Your login credentials are the only key to your account, so please keep them safe. If you cannot sign in, contact official support and we will carry out a manual identity check before any reset.
Do you hold my money?
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No. Your funds always remain with your own broker. We never request your trading password and never take custody of client funds.
Can I get a refund?
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Refund eligibility is set out in the Refund Policy, including how unused subscription periods, already-issued authorisations and TRC20 network fees are handled.
Is my capital at risk?
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Yes. Trading gold with leverage carries substantial risk and historical results never guarantee future outcomes. Only commit capital you can afford to lose.